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Frequently Asked Questions

Here, we’ve gathered essential information to enrich your experience of our beloved institution. Explore the details below to make the most of your visit.

General
School Tours
Café

Do I have to purchase a Membership to go to the Museum?

Not at all! We hope that you become a member to take advantage of the benefits, however, a membership is not required. Be sure to check our Admission & Membership page to see when it’s free to attend.

What are the Museum’s operating hours?

The Museum is open today from 10:00am – 4:00pm.

Is the museum accessible to differently-abled individuals?

Yes, please visit our Accessibility Page for more information.

Is there photography allowed in the Museum? Are there any restrictions?

Yes, please visit our Requests & Policies page for more information.

Can I bring a backpack or bag to the Museum? Are there size restrictions?

Please see our helpful Know Before You Go document.

How can I provide feedback or report any issues during my visit?

Please feel free to take our feedback survey or contact Visitor Experience at 904.899.6007.

Can I pay for admission in advance?

No, unfortunately not at this time. Please see our front desk upon arrival.

Is there an area specifically for children?

The entire museum is available for children to enjoy and we also have the Art Connections area with hands-on engagement activities for all ages.

I’m interested in organizing an adult tour, how do I coordinate with the Museum?

Please visit our Tours page for more information.

Do you have materials to help me prepare my students for our visit?

Yes, materials are available on the Tours page. The packets include an overview of what you and your students will experience while at the Museum as well as content standards and relevant vocabulary addressed during your tour. Pre- and post-visit activities are also included for you to complete before and after your visit.

What time is my tour and what time should I arrive?

Tours are scheduled to begin at 10 a.m. and 11:30 a.m. and last 60 minutes. Arrive 10-15 minutes before your scheduled tour to allow time for check-in. For virtual tours, access the platform five minutes before tours are scheduled to begin.
If your group is running late, we will need to shorten your tour to fit within the time allotted. If you need to leave early, please let us know as soon as possible so that we may adjust your experience for optimal results.
Your tour time and date will be in your confirmation email. If any information changes on your end, such as participation numbers, contact schooltours@cummermuseum.org immediately.

Will I need to divide my class or group?

Guided in-person tours:
Classes and groups will be split into groups of no more than 15 students in each touring group, plus 2 chaperones. The classes and groups will be split the following way:

15 students or less = 1 touring group
16-30 students = 2 touring groups
31-45 students = 3 touring groups
46-60 students = 4 touring groups

Guided virtual tours:
Every virtual tour is for one classroom or homeroom group. No need to split into smaller groups.

How many teachers/chaperones do I need to bring for each touring group and what will chaperones do?

Please bring 2 adult chaperones per 15 students.
During the tour, chaperones assist in monitoring the students and handing materials out.

When and where do I pay for my tour?

Your group can choose to pay for your tour at the time of check-in (credit card, cash, or check) or be invoiced after the tour.

Are scholarships available?

Thanks to the generosity of our supporters, the Museum has funds available to provide free tours and transportation for Title I and select schools and community organizations in Duval and surrounding counties. Please email SchoolTours@cummermuseum.org to learn more about eligibility.

Can we bring our lunch and eat in the gardens?

The Museum does not have a picnic area for groups to eat lunch. However, there are two parks (Memorial Park and Riverside Park) within walking distance that are great options.