Visitor Services Associate

The Cummer Museum of Art & Gardens seeks a Part-time Visitor Services Associate to create an excellent visitor experience by providing outstanding customer service to the Museum visitor through information sharing about all aspects of the Museum. 


  • Support the Museum’s mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect of the individual, commitment to our community, accountability and ownership
  • Welcome all visitors in an engaging manner
  • Advise and direct all visitors to museum amenities, exhibitions, programs, events, and membership
  • Explain to all visitors proper museum etiquette and coordinate checkroom function for large parcels
  • Ensure appropriate follow up on visitor requests
  • Administer Visitor Complaint Management System
  • Answer main switchboard with proper etiquette and direct calls accordingly
  • Communicate in both spoken and written word with tact, diplomacy, and /or authority when necessary
  • Maintain kiosk of collateral materials available for visitors and tours
  • Maintain clean lobby area especially front desk/register
  • Know fire, safety and emergency policies and procedures
  • Collect accurate visitor information through point of sale software systems
  • Prepare daily deposits
  • Record museum attendance in coordination with other departments
  • Assist in staffing of Cummer Shop as needed, requiring complete training and understanding of Cummer Shop responsibilities
  • Perform other job duties as assigned


Knowledge and Skills:

  • High school or equivalent required. Some college preferred
  • Basic computer competency in Microsoft Windows, Office, Word, and Excel
  • Knowledge of basic office skills including basic math and proper cash handling procedures
  • Ability to work independently or with others as needed
  • Ability to handle the stress of high visitor demand
  • Ability to work a flexible schedule, including weekends


Qualified applicants send cover letter and resume to the Cummer Museum of Art & Gardens, Attn: Human Resources Department, 829 Riverside Ave, Jacksonville, FL 32204 or