Part-Time Visitor Services Associate

Description

Essential Visitor Services Associate functions:

The Cummer Museum seeks a Part-Time Visitor Services Associate to create an excellent visitor experience by providing outstanding customer service to the Museum visitor through information sharing about all aspects of the Museum.

Visitor Services Associate duties:

  • Support the Museum’s mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect of individual, commitment to our community, and accountability and ownership
  • Welcome all visitors in an engaging manner
  • Advise and direct all visitors to Museum amenities, exhibitions, programs, events, and membership
  • Explain to all visitors proper Museum etiquette and coordinate checkroom function for large parcels
  • Ensure appropriate follow-up on visitor requests
  • Administer Visitor Complaint Management System
  • Answer main switchboard with proper etiquette and direct calls accordingly
  • Communicate in both spoken and written word with tact, diplomacy, and/or authority when necessary
  • Maintain kiosk of collateral materials available for visitors and tours
  • Maintain clean lobby area, especially front desk/register
  • Know fire, safety, and emergency policies and procedures
  • Collect accurate visitor information through point-of-sale software systems
  • Prepare daily deposits
  • Record Museum attendance in coordination with other departments
  • Assist in staffing of Cummer Shop as needed, requiring complete training and understanding of Shop responsibilities
  • Perform other job duties as assigned

Knowledge, Skills, and Abilities:

  • High school or equivalent required, some college preferred
  • Basic computer competency in Microsoft Windows, Office, Word, and Excel
  • Knowledge of basic office skills, including basic math and proper cash-handling procedures
  • Ability to work independently or with others as needed
  • Ability to handle the stress of high visitor demand
  • Ability to work a flexible schedule, including weekends

Hours: Tuesday 4 p.m. to 9 p.m., Saturday 9:30 a.m. to 4 p.m., and Sunday 11:30 a.m. to 4 p.m.

Qualified applicants applicants send cover letter and résumé to the Cummer Museum of Art & Gardens, Attn: Human Resources Department, 829 Riverside Avenue, Jacksonville, FL 32204 or jobs@cummermuseum.org.